Included: 1 E-Book (PDF format)


Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele.
Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.



  1. The Basics (I)
  2. The Basics (II)
  3. Phone Etiquette
  4. Tools
  5. Speaking Like a Star
  6. Types of Questions
  7. Benchmarking
  8. Goal Setting
  9. Key Steps
  10. Closing

Call Center Training E-Book

  • Due to the nature of digital files, we do not offer returns on any of our digital products at this time. However, we would like to hear from you if our products do not meet your expectations based on the description of this product. Your feedback is highly valued and we are always open to conversations that can make us better.